Cancellation & Refund Policy

• Before the shop accepts: you can cancel at any time from the order page.
• After the shop has accepted: you can cancel within 2 minutes of placing the order, as long as it has not been marked ready.
• Once an order is ready or on its way it cannot be cancelled from the app. Contact support and we will look at what can be done.
• The shop may cancel an order, for example when an item is unavailable. If it does, you are told and refunded.

• If the shop cancels, or does not respond within the response window, or we cancel the order: a full refund of what you paid.
• If you cancel an order the shop had already started on: a refund of the amount paid, less a small cancellation charge. The charge is shown to you before you confirm the cancellation.
• Cash on delivery orders: nothing was paid, so nothing is refunded and no payment is taken.

Raise a ticket from Help & support, with the order number, as soon as possible after delivery (ideally the same day), if:

• items are missing, wrong or damaged,
• the food was spoiled or not as described,
• the order did not arrive.

We review each request, may ask for a photo, and refund or credit the affected items or the whole order where the problem is confirmed.

Refunds go back to the original payment method through Razorpay. After we initiate a refund it usually reaches you in 5 to 7 working days, depending on your bank or card issuer. If it has not arrived in that time, contact us with the order number and we will give you the refund reference to take to your bank.