Privacy Policy

• Account details: your name and the phone number you sign in with, and an email address if you add one.
• Delivery details: saved addresses, map pins and delivery instructions, and the contact number to give the rider.
• Order details: what you ordered, from whom, when, the amount, and the status of delivery.
• Payment status: whether a payment succeeded and its reference. Card, UPI and bank details are entered on Razorpay's secure page and are not stored by us.
• Location: the map pin you choose for delivery. We do not track your device in the background.
• Support: messages and details you send us when you raise a ticket.
• Device and usage information: basic technical data (browser, app version, error logs) used to keep the service working and secure, and notification settings if you allow push notifications.

• To take and deliver your orders, process payments and refunds, and tell you about their progress.
• To let shops prepare your order and riders reach you.
• To provide support, prevent fraud and abuse, and meet legal and tax obligations.
• To improve the service. We do not sell your personal information.

• The shop you order from: your name, order and delivery address and contact number, so it can prepare and hand over the order.
• Delivery partners and riders: pickup and drop address, your contact number and the order reference, only to complete the delivery.
• Razorpay, our payment processor, for payments and refunds.
• Service providers that host our systems, send OTP messages and notifications, and provide maps. They act on our instructions.
• Authorities, where we are required to by law.

We keep account and order records for as long as your account is active and for the period needed for accounting, tax and dispute purposes under Indian law. You can ask us to delete your account; we then delete or anonymise what we are not required to keep.

We use encrypted connections, access controls and role-based permissions to protect your data. No system is perfectly secure, so please keep your phone and OTP private.

• See and correct your name, phone and addresses in Account and Addresses.
• Withdraw consent to notifications in your device settings.
• Ask for a copy of your data, for corrections, or for deletion of your account, by contacting us below.
• Raise a complaint with us. If you are not satisfied you may approach the Data Protection Board of India once it is operational.

We use cookies that keep you signed in and remember your session. We do not use them to sell advertising.

Hyperpik is not meant for children under 18 using it on their own. If you believe a child has given us data, contact us and we will remove it.

We may update this policy. The date at the top shows the current version.

For privacy requests or complaints, write to us at: